Terms and Conditions

Acceptance of the Terms

Your use of services offered by CX Monk is subject to the terms of a legal agreement between you and CX Monk . This page explains how the agreement is made up and sets out some of the terms of that agreement [Referred to as Terms of Service (TOS) in this document].

To use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms of Use.

You may not access the services if you are our direct competitor, except with our prior written consent. In addition, you may not access the services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.


"Third party platforms" means a third-party social media website like Facebook, Twitter, LinkedIn, YouTube for which you have authenticated CX Monk to collect information.

"We, Us or Our" means CX Monk .

"You or Your" means the company or an individual on behalf of your company who is signing up for CX Monk services.

Account Registration

When you register, you ensure that any registration information you give to CX Monk will always be accurate, correct and up to date. You ensure that you maintain the security of any logins, passwords, or other credentials that you select or that are provided to you for use of the Service. You will notify us immediately of any unauthorized use of your account or any other breach of security by emailing us at contactus@cxmonk.com.

Services offered by CX Monk

CX Monk is constantly evolving to provide the best possible experience, services and information for its users. You acknowledge and agree that the form and nature of the services which we provide may add or modify from time to time without prior notice to you.

By using CX Monk ’s services you agree to the following disclaimer: The contents of our website are for informational purposes only. CX Monk disclaims any liability for any information that may have become outdated since the last time the piece (only piece) of information was updated. CX Monk reserves the right to make changes and corrections to any part of the content of this website at any time without prior notice.

Free Trial

We may offer you free trials for selected features of the Service, including a 7-day trial period. Once your free trial period ends, your ability to access certain features of the service will be terminated. CX Monk reserves the right to determine if you are eligible for a free trial and to discontinue any free trial without notice in our sole discretion.

Fees, No Refunds

We may charge fees for certain features, either on a one-time or a subscription basis "Paid Services". CX Monk reserves the right to implement fees or change the fees for certain services at any time by providing you notice of a pricing change 60 days before the end of the/a prior term. If you purchase any Paid Services through credit card, you authorize CX Monk payment processors to charge the credit card identified by you (which you represent and warrant that you are authorized to use) including all applicable taxes. If CX Monk does not receive payment from your credit card provider, you agree to pay all amounts due upon demand and CX Monk may suspend your access to the Services. All sales are final and CX Monk will not issue refunds, including for prepaid yearly fees.

Content on the Site

We do not own the content that we fetch from our search engines. The content may be indecent, offensive, inaccurate, unlawful, or otherwise objectionable. We shall have no obligation to preview (review), verify, flag, modify, filter, or remove any Indexed Content, even if requested to do so, although We may do so in our sole discretion. INDEXED CONTENT IS PROVIDED "AS IS," EXCLUSIVE OF ANY WARRANTY WHATSOEVER. Your use of Indexed Content is at your sole risk, and we shall not be liable to you or any third party based on Indexed Content.

Social Platforms Authentication

You shall enable CX Monk to access your third-party social platform accounts. You acknowledge and agree that we may access, collect, process, and/or store information or content, regardless of whether such content is your data or Content, from such Third-Party Social Platform accounts and/or website. Except for our obligations with respect to your data, CX Monk shall not be responsible or liable for: (i) any content provided by You or Your Users to any Third Party Social Platform or other websites, and any content accessed by You, Your Users or any third party from any Third-Party Social Media Platform or websites; (ii) any interactions or communications between You and/or Your Users and any third parties through any Third-Party Social Platform or websites; or (iii) any transactions relating to a separate agreement or arrangement between You or Your Users and any Third-Party Social Platform provider or websites.

Confidential Information

"Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include CX Monk Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

Protection of Confidential Information. The Receiving Party shall (i) use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care), (ii) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (iii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates' employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party's consent.


Our Responsibilities: We shall: (i) provide Our basic support for the Purchased CX Monk services to You at no additional charge, and (ii) use commercially reasonable efforts to make the CX Monk Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours' notice via email and which We shall schedule to the extent practicable during the weekend hours from 6:00 P.M. Saturday to 3:00 A.M. Monday IST), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of Government, floods, fires, earthquakes, civil unrest, acts of terror, strikes, downtime or delays by an Internet Service Provider or Third-party Social Platform, or denial of service attacks.

Your Responsibilities: You shall: (i) be responsible for Users' compliance with this Agreement; (ii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquired Your Data; (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the CX Monk Services and notify us promptly of any such unauthorized access or use. You shall not: (a) make the CX Monk Services available to anyone other than authorized Users; (b) sell, resell, rent, or lease the CX Monk Services; (c) interfere with or disrupt the integrity or performance of the CX Monk Services or third-party data contained therein; or (d) attempt to gain unauthorized access to the CX Monk Services or their related systems or networks.

Proprietary Rights

You acknowledge and agree that CX Monk owns all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent.

Nothing in the Terms gives you a right to use any of our trade names, trade-marks, service marks, logos, domain names, and other distinctive brand features.

Changes to our Terms

If we decide to change our terms, we will update the Terms modification date below.

These terms were last modified on 01/01/2017

To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Use by Minors Prohibited

CX Monk is committed to protecting the privacy of children. Neither our Website nor our Software is designed or intended for use by individuals under the age of 18 without parental supervision. CX Monk is not responsible for determining the age of its users and has no liability whatsoever should a minor use our Website to acquire services that would otherwise be prohibited due to the minor's age. CX Monk encourages parents to monitor their children's Internet usage as a result.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Questions About This Privacy Policy

Should you have a privacy question about our Website and/or Software, please email our customer service department.

CX Monk If we decide to change our privacy policy, we will update the Privacy Policy modification date below.